Shipping policy
Shipping guidelines
**Shipping within Germany**
1st **Shipping costs:**
- Standard shipping: 4,99 €
- Express shipping: 9,99 €
- Free shipping for orders over 50 €
2nd **Delivery time:**
- Standard shipping: 2-4 working days
- Express shipping: 1-2 working days
3rd **Shipping service provider:**
- We use DHL, Hermes and UPS for our deliveries.
**International shipping**
1st **Shipping costs:**
- EU countries: 14,99 €
- Worldwide: 29,99 €
2nd **Delivery time:**
- EU countries: 5-7 working days
- Worldwide: 7-14 working days
3rd **Shipping service provider:**
- We use DHL, FedEx and UPS for international deliveries.
**Shipping confirmation and tracking**
- After your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your delivery via the link in the email.
**Delivery conditions**
- Please ensure that your delivery address is correct and complete. We are not responsible for lost parcels due to incomplete or incorrect addresses.
- If you are not at home at the time of delivery, the delivery person will leave a notification with further information for collection or redelivery.
**Customs and import duties**
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in the shipping costs.
**Returns and exchanges**
- For information on returns and exchanges, please visit our [Returns Policy](#).
**Store location**
- Our warehouse is located at Moosdorfstr 7-9, 12435 Berlin.
**Contact**
- If you have any questions about your order or our shipping policies, please contact our customer service at toca@toca.site or by phone at +4901762111119
**Shipping within Germany**
1st **Shipping costs:**
- Standard shipping: 4,99 €
- Express shipping: 9,99 €
- Free shipping for orders over 50 €
2nd **Delivery time:**
- Standard shipping: 2-4 working days
- Express shipping: 1-2 working days
3rd **Shipping service provider:**
- We use DHL, Hermes and UPS for our deliveries.
**International shipping**
1st **Shipping costs:**
- EU countries: 14,99 €
- Worldwide: 29,99 €
2nd **Delivery time:**
- EU countries: 5-7 working days
- Worldwide: 7-14 working days
3rd **Shipping service provider:**
- We use DHL, FedEx and UPS for international deliveries.
**Shipping confirmation and tracking**
- After your order has been shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the status of your delivery via the link in the email.
**Delivery conditions**
- Please ensure that your delivery address is correct and complete. We are not responsible for lost parcels due to incomplete or incorrect addresses.
- If you are not at home at the time of delivery, the delivery person will leave a notification with further information for collection or redelivery.
**Customs and import duties**
- International orders may be subject to customs duties and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in the shipping costs.
**Returns and exchanges**
- For information on returns and exchanges, please visit our [Returns Policy](#).
**Store location**
- Our warehouse is located at Moosdorfstr 7-9, 12435 Berlin.
**Contact**
- If you have any questions about your order or our shipping policies, please contact our customer service at toca@toca.site or by phone at +4901762111119